Each plan grants the subscriber access to a complete session on Hello Assur App with the doctor. (A complete session involves consultation with the doctor, medical advice, prescription and collection of medication from the pharmacy at no additional cost).
A subscriber can use the Hello Assur App feature to speak (voice/ video) or chat (type) with the doctor for as many times as may be required 24/7, every month and year-round at no additional cost through our dedicated toll-free lines.
Subscribers can also send via WhatsApp, photos, voice notes, test results etc. to the doctor for interpretation during their session.
Diagnosis, detailed health advice and a prescription will be given at the end of each
Prescribed medication may then be picked up at the nearest pharmacy within the subscriber's LGA in Nigeria.
Exclusive access to daily health tips, health news and monthly newsletter for all subscribers.
All communication on this plan would be done on the Hello Assur App platform
This health plan is not for Emergency care. For Lagos State Call: 112 or 767
No additional burden of cost of call.
Monthly payment available, pay-as-you-need.
Secure online payments OR buy scratch cards.
No additional cost for prescribed medication.
Consult doctor immediately day or night.
No travelling OR waiting time.
Upload photos & test results for interpretation.
Private and confidential.
Plan not tied to a specific user, ideal for contract staff.
Option of chat OR voice OR video session.
Option to schedule session at your convenience.
FREE follow up session within five days.
Qualified doctors registered with the MDCN.
Detailed diagnosis, advice and prescription.
Qualified licensed pharmacists.
Genuine medication guaranteed.
HELLO ASSUR FAQs
1 What is Hello Assur all about?
Hello Assur is a convenient, affordable option to have an interactive session with the doctor, get diagnosed, obtain a prescription and pick up prescription at no additional cost within your LGA anywhere across Nigeria.
2 How long is the plan valid for?
The plan remains valid till the end of policy period of eligibility.
3 Are the doctors and pharmacists qualified?
The physicians are selected, highly trained, well experienced and duly certified by the Medical and Dental Council of Nigeria (MDCN). All participating pharmacists are practicing community pharmacists and are members of the Association of Community Pharmacists of Nigeria (ACPN).
4 Can I purchase plan online?
Yes, Hello Assur can be purchased online or with purchase of scratch cards.
5 Is the plan tied to a specific person?
No, the Hello Assur plan can be used by any individual who is on the Hello Assur Plan or has unique access code on the Retail Plan to be used for consultation with the doctor and also at the pharmacy
6 What if I encounter internet failure while speaking with the doctor?
If a Hello Assur App voice or video call is interrupted due to communication failure, a follow-up call or online chat is done to complete the session.
7 How many times can I use a unique code?
The Hello Assur unique access code (for retail plan only) can be used for several sessions with the doctor and then follow-up calls and chats with the doctor after initial contact for the same complaints within the plan’s policy period.